Shipping & Returns

Processing Time

All orders are processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Method

All orders are shipped via Australia Post or other reputable courier services depending on the delivery location and parcel size.

Delivery Timeframes

Estimated delivery times are as follows:

• Standard Delivery: 3–7 business days

• Remote or regional areas: 5–8 business days

Please note that delivery times are estimates only and may vary depending on courier operations, peak periods, or unforeseen delays.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and the size of your order. Promotional offers such as free shipping may apply during selected campaigns.

Order Tracking

Once your order has been dispatched, a tracking number will be provided via email. You can use this tracking number to monitor the progress of your delivery.

Delivery Issues

While we aim to ensure all orders arrive within the expected timeframe, delays may occasionally occur due to factors outside our control.

If your parcel has not arrived within the estimated delivery timeframe, please contact our support team and we will assist in investigating the issue with the courier.

Please ensure that the shipping address provided at checkout is correct, as we cannot be responsible for delays or delivery issues caused by incorrect address details.

Returns & Refunds

Due to the nature of our products, including baby formula and nutritional items, we are unable to accept returns or exchanges for change of mind, to ensure product safety and quality standards.

This policy helps ensure that all customers receive products that are new, sealed, and stored according to safety requirements.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

To assist us in resolving the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we will arrange an appropriate solution, which may include a replacement or refund where applicable.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact our support team and we will be happy to assist you.